TĀ TĀTOU WHĀINGA | OUR PURPOSE
Kōrero tuku iho. Share stories. | Taonga tuku iho. Share possibilities. | Mana tuku iho. Share joy.

KO WAI MĀTOU I ABOUT SKY
We’re a proud Aotearoa New Zealand business with the ambition to become the most essential and engaging media company.
This is more than entertainment; it’s about moments that matter—connecting Kiwi with the stories and sport they love, anytime, anywhere.
Every person in our crew makes that possible. We are driven by our purpose, and we lead with care, inclusion, and integrity because how we do things matters just as much as what we do.

TE TŪRANGA I THE ROLE: 

We have an exciting opportunity for a Customer Voice & Insights Specialist to join Sky New Zealand’s Customer team. Reporting to the Customer Experience & Voice Lead, this role sits at the heart of how Sky listens to, learns from, and acts on the Voice of the Customer.

You’ll play a key role in helping Sky become a more customer and data centred organisation connecting customer feedback, behavioural data, operational insights, and research across the end-to-end customer journey.

This role will strengthen and evolve Sky’s Voice of the Customer (VoC) capability across Sky TV, Broadband, Neon, Sky Sport Now, and Sky Free. You’ll uncover customer needs, identify friction points and opportunities and help prioritise where effort will deliver the greatest impact for both customers and the business.

At its core, this role is about turning data and insight into clear, practical recommendations and compelling stories that enable confident, customer-led decisions.

Experience in entertainment, streaming, telco or subscription-based industries is a bonus, but not essential.

NGĀ HAEPAPA | ROLE RESPONSIBILITIES  

• Support and evolve Sky’s Voice of the Customer (VoC) programme, reporting, and insight capability
• Shape problem definition and quantify opportunities using customer, business, and operational insights
• Ensure data integrity, governance, and consistency across all reporting and analysis
• Leverage AI, automation, and emerging technologies to accelerate insight generation and efficiency
• Communicate insights clearly and persuasively through dashboards, storytelling, and presentations
• Partner with Product, Customer, UX, Digital, and Operations teams to embed customer-led decision making
• Champion the voice of the customer and uplift insight capability across the organisation

NGĀ PŪKENGA ME NGĀ WHEAKO | WHAT YOU’LL BRING 

We’re looking for a naturally curious, analytically rigorous, and commercially astute individual with a passion for using insight to drive meaningful customer and business outcomes.

You’ll bring hands-on experience in customer insights, Voice of the Customer (VoC), and/or digital analytics, with a strong track record of translating complex data into clear, actionable recommendations and compelling narratives that influence decision-making.

Experience with enterprise VoC platforms such as Qualtrics, Medallia or similar is highly valued, along with the ability to quickly operate within an established VoC ecosystem and deliver impact from the outset.

You’ll also bring:

• 3 - 7 years’ experience in CX, VoC, customer insights, analytics or research
• Care about customers, bring structured problem-solving, and influence outcomes through clear thinking, collaboration and data-led storytelling.
• Hands-on experience with VoC and digital experience platforms (e.g. Qualtrics, Medallia)
• Strong analytical capability across quantitative and qualitative data
• Experience building and managing surveys, dashboards, and reporting
• Ability to translate data into clear, actionable insights and recommendations
• Strong communication and storytelling skills, tailored to diverse audiences
• Ability to manage multiple priorities and thrive in a fast-paced environment
• A proactive, structured approach to problem-solving
• Experience working cross-functionally across multiple business areas
• A growth mindset, with a focus on experimentation, testing and continuous improvement
• Strong excel and PowerPoint presentation skills
• Confidence using AI and new tools to enhance analysis and insight generation

KO NGĀ HUANGA I WHAT’S IN IT FOR YOU? 

• Free Sky, Sky Sport Now, and Neon 
• Free onsite parking at our Mt Wellington office 
• A flexible, supportive culture where your ideas matter 
• Great career development with real pathways to grow 
• Discounted Southern Cross health insurance 
• Discounted YMCA gym membership 

ME PĒHEA TE TONO I HOW TO APPLY  

If you can see yourself in this role and proudly representing Rangiata Sky, we want to hear from you!  Apply using the link below.
You’ll need the right to work in Aotearoa or a valid visa with at least 12 months remaining when you join us.
We’re reviewing applications as they land, and once we’ve found our next Sky Crew member, we’ll blow the final whistle — so don’t stay on the sidelines too long. 

At Rangiata Sky, we recognise that one size doesn’t fit all.
We’re committed to supporting every candidate, so if you need any reasonable adjustments or accommodations during the process, please contact us through jobs@sky.co.nz — we’re here to help make the process work for you.

EEO & Inclusion Statement 
As an Equal Employment Opportunity employer, we’re proud champions of inclusivity and diversity. We welcome applicants of all gender identities and want everyone to feel supported throughout the process.
Our application form also includes a “diverse” gender option for those who identify as non‑binary, genderqueer, genderfluid, or any identity outside the male/female binary. 

Recruitment Agencies -  Kindly note we are not seeking agency support for this role and will not be accepting unsolicited profiles or approaches.