TĀ TĀTOU WHĀINGA | OUR PURPOSE
Kōrero tuku iho. Share stories. | Taonga tuku iho. Share possibilities. | Mana tuku iho. Share joy.

KO WAI MĀTOU I ABOUT SKY
We’re a proud Aotearoa New Zealand business with the ambition to become the most essential and engaging media company.
This is more than entertainment; it’s about moments that matter—connecting Kiwi with the stories and sport they love, anytime, anywhere.
Every person in our crew makes that possible. We are driven by our purpose, and we lead with care, inclusion, and integrity because how we do things matters just as much as what we do.

TE TŪRANGA I THE ROLE: 

We have an exciting opportunity for a Customer Voice and Insights Specialist to join Sky’s customer team. Sitting at the heart of how Sky listens to, learns from, and acts on the Voice of the Customer, this role plays a pivotal part in helping the organisation become truly insight-driven and focused on what matters most to its customers. 

The Customer Voice and Insights Specialist will build a deep understanding of customers across the full end-to-end journey, strengthening Sky’s Voice of the Customer (VoC) programmes across Sky TV, Sky Broadband, Neon, Sky Sport Now, and Sky Free. By bringing together customer feedback, data, and research, they will uncover customer needs, surface pain points, and identify where effort will have the greatest impact. 

At its core, this role is about turning insight into action — translating data into clear, practical recommendations and bringing them to life through compelling storytelling. In doing so, it empowers teams and leaders to make confident, customer-led, data-informed decisions that genuinely make a difference. 

NGĀ HAEPAPA | ROLE RESPONSIBILITIES  

• Setting up role specific VOC access and enabling teams to self serve insights 

• Embedding a consistent insight to action approach across teams 

• Identifying patterns, drivers, and root causes from VOC, DXA and performance data 

• Working with product, UX, digital, service and operational teams to translate insights into backlog and roadmap decisions 

• Supporting scoping and problem definition with data and VOC signals 

• Ensuring insight accuracy, integrity and good governance across reporting and analysis 

• Enabling and uplifting CX capability in using customer dashboards and tools  

• Communicating insights in clear, simple formats (packs, dashboards, updates) 

NGĀ PŪKENGA ME NGĀ WHEAKO | WHAT YOU’LL BRING 

With 3–7 years’ experience in CX, VoC, analytics, customer testing, or research, you’re passionate about turning data into meaningful impact. You’re naturally curious and proactive, with a talent for uncovering insights and translating them into clear, actionable outcomes. A confident problem-solver, you’re comfortable managing multiple priorities while staying focused on what truly matters. 

You thrive in collaborative environments, building strong relationships and positively influencing teams and stakeholders to put the customer at the heart of every decision. 

You’ll also bring: 

• The ability to analyse and interpret both quantitative and qualitative data 

• Strong storytelling and communication skills, with the confidence to present insights clearly 

• The ability to manage multiple workflows and deliver under time pressure 

• A proactive, structured approach to problem-solving 

KO NGĀ HUANGA I WHAT’S IN IT FOR YOU? 

• Free Sky, Sky Sport Now, and Neon 
• Free onsite parking at our Mt Wellington office 
• A flexible, supportive culture where your ideas matter 
• Great career development with real pathways to grow 
• Discounted Southern Cross health insurance 
• Discounted YMCA gym membership 

ME PĒHEA TE TONO I HOW TO APPLY  

If you can see yourself in this role and proudly representing Rangiata Sky, we want to hear from you!  Apply using the link below.
You’ll need the right to work in Aotearoa or a valid visa with at least 12 months remaining when you join us.
We’re reviewing applications as they land, and once we’ve found our next Sky Crew member, we’ll blow the final whistle — so don’t stay on the sidelines too long. 

At Rangiata Sky, we recognise that one size doesn’t fit all.
We’re committed to supporting every candidate, so if you need any reasonable adjustments or accommodations during the process, please contact us through jobs@sky.co.nz — we’re here to help make the process work for you.

EEO & Inclusion Statement 
As an Equal Employment Opportunity employer, we’re proud champions of inclusivity and diversity. We welcome applicants of all gender identities and want everyone to feel supported throughout the process.
Our application form also includes a “diverse” gender option for those who identify as non‑binary, genderqueer, genderfluid, or any identity outside the male/female binary. 

Recruitment Agencies -  Kindly note we are not seeking agency support for this role and will not be accepting unsolicited profiles or approaches.