KO WAI MĀTOU I ABOUT SKY
Welcome to Rangiata | Sky, the ultimate entertainment destination that connects Kiwis to the stories and sport they love, in ways tailored just for them. Our Sky crew work tirelessly to ensure we are Aotearoa's most engaging and essential media company.
We're incredibly proud of our achievements, but that doesn't mean we're satisfied. As innovators, we constantly challenge ourselves to redefine boundaries and adapt to the ever-changing marketplace.
Come be your authentic self at Sky, where we actively listen and adapt to create shared experiences that excite both our customers and our crew.
As an Equal Employment Opportunity (EEO) employer, we proudly champion inclusivity and diversity as our core values, and we are open to applicants of all gender identities to feel welcomed and supported during the application process. We have included a "Diverse" category for those who identify as non-binary, genderqueer, genderfluid, or any other gender identity outside the binary system of male/female.
TE TŪRANGA I THE ROLE:
We have an exciting permanent opportunity for a Change and Enablement Lead to help drive successful change initiatives across our Customer Service and Cross-Functional Teams.
As our Change Lead, you’ll play a key role in planning, executing, and delivering strategic change initiatives, ensuring that transitions are smooth, employees are well-supported, and business goals are met with minimal disruption. Working closely with the Enablement & Operations Manager and key stakeholders, the Change Lead will champion change management best practices and support continuous improvement.
Key responsibilities will include:
- Supporting the development and implementation of change management strategies and plans
- Conducting impact assessments and assess readiness for change, under guidance from the manager
- Assisting in creating and executing communication plans to keep stakeholders informed and engaged
- Supporting training delivery and enablement programs to support change initiatives
- Providing progress updates and reports to the Enablement & Operations Manager
- Coordinating and facilitate stakeholder workshops and meetings as required
NGĀ PŪKENGA ME NGĀ WHEAKO I WHAT YOU WILL BRING
You will bring proven experience in change management, project coordination, or business transformation, along with strong communication and stakeholder engagement skills. You are comfortable managing multiple projects simultaneously and performing well under pressure. Your approachable and empathetic nature enables you to focus strongly on customer needs and plan tasks accurately to achieve goals effectively.
Having an analytical mindset and the ability to assess risks and track outcomes to ensure continuous improvement and successful delivery is key.
Together with this you will bring:
- Experience supporting or delivering organisational change initiatives, with exposure to change management frameworks and methodologies.
- Genesys Pure Cloud, IVR best practices and Salesforce Service Cloud experience
- 2+ years’ experience in a customer service environment leading change management and projects
- Experience in stakeholder engagement, communication planning, and facilitating workshops or training sessions.
KO NGĀ HUANGA I WHAT’S IN IT FOR YOU?
ME PĒHEA TE TONO I HOW TO APPLY
If this opportunity excites you and you want to join us in sharing stories, possibilities, and joy, apply online today. Please note that you must have the right to work in New Zealand or hold a valid work visa for at least 12 months from joining Sky.
We’re reviewing applications as they come in, and once we’ve found the right addition to our Sky Crew, we’ll blow the final whistle on this ad. If you’re ready to get off the sidelines and into the action, apply now.
At Sky, we understand that conventional recruitment processes may limit some individuals. That's why we strive to support all candidates, offering reasonable adjustments throughout the recruitment process. If you need any accommodations, please reach out to us at Sky jobs, jobs@sky.co.nz.
RECRUITMENT AGENCIES
Sky has established partnerships with a small number of preferred recruitment agencies, and we will not engage with unsolicited communication outside of this pool.
