KO WAI MĀTOU I ABOUT SKY

Hey there, entertainment enthusiast! If you’ve ever dreamt of being at the heart of captivating content and redefining TV experiences, Sky NZ is your backstage pass. We’re more than just television – we’re shaping how Kiwis connect with entertainment. From adrenaline-pumping sports to binge-worthy shows that keep you glued to the screen, we’re leaders in delivering top-tier content right to you, wherever you are. 

At Sky, your ideas don’t just sit on the sidelines – they’re brought to life. Here, you’re more than a viewer; you are part of a team that creates, innovates, and reimagines the future of entertainment. Welcome to a place where your passion for storytelling and customer experience makes a real impact.

TE TŪRANGA I THE ROLE: 

As our Customer Experience Specialist, you’ll be the voice and champion of our customers, ensuring their journey with Sky is nothing short of exceptional. Your mission? To create and optimise seamless, meaningful interactions that keep our customers at the heart of everything we do. From Sky Box to Neon, Sky Broadband, and Sky Sport Now, you'll help bring their voices into the conversation.

In this role, you will:

• Support and evolve the 'Voice of the Customer' program across Sky’s brands.
• Leverage and analyse data sets to uncover meaningful insights, challenge existing assumptions and advocate for customer-first strategies.
• Craft and refine customer interactions that enhance every step of their journey, across digital and physical touchpoints.
• Care deeply about inclusivity and ensuring that every customer’s journey with Sky is seamless, accessible, and reflective of Aotearoa’s diverse communities.
• Collaborate with cross-functional teams to bring a diverse range of ideas and perspectives to the table.
• Develop customer journey maps, user flows, storyboards, mock-ups, and prototypes for key initiatives.
• Partner closely with UX leads and product teams to weave customer experience into product and service development.
• Communicate CX design and insights creatively and clearly to stakeholders, helping them see what’s possible.

NGĀ PŪKENGA ME NGĀ WHEAKO I- WHAT YOU WILL BRING  

At Sky, passion drives everything we do, and we’re looking for someone who shares that enthusiasm. You’ll not only bring your skills and expertise, but also your dedication to creating memorable experiences for our customers. You’ll thrive in a collaborative environment, contributing fresh ideas and energy, with a knack for building strong, authentic relationships. You’re not just here to be part of the team – you’re here to elevate it, ready to make a genuine impact!

READY TO JOIN THE SKY CREW?

If you’re excited about shaping the future of entertainment and delivering a customer experience that’s second to none, we’d love to hear from you. When you join us, you’ll be stepping into a world where your ideas matter, where innovation is celebrated, and where your passion for creating extraordinary customer journeys can shine. You’ll have the chance to:

• Make a real impact by shaping how Kiwis engage with our iconic entertainment brands.
• Grow your career in a dynamic industry, with opportunities to learn from some of the best minds in media and customer experience.
• Be part of something bigger – a team that’s reimagining the future of entertainment and putting customers at the heart of every decision.

Apply now and bring your passion, creativity, and customer-first mindset to Sky!